Tracing app
The Tracing app is the entry point for observability. It is a three-level hierarchy:
User → Organization → Run
Pick an organization, then pick a run, then drill into the Run Timeline.
Open the Tracing app
- From the Chat app's user menu → Tracing.
- Directly at
<your-domain>/tracing.
Home
The Home page lists every organization you have access to. If you only belong to one organization, the Tracing app auto-navigates into it.
Organization page
The organization page lists every recent run, newest first, paginated.
| Column | Notes |
|---|---|
| Agent | The agent that ran. |
| Thread ID | The conversation the run is part of. |
| Status | Run status (running, finished, failed, terminated). |
| Started | When the run began. |
| Duration | How long the run took, or how long it's been running. |
Click a run to open the Run Timeline.
The page subscribes to real-time updates — new runs appear at the top and status/duration update in place.
Breadcrumb navigation
The Tracing app's breadcrumb sits in the top-left. Each segment is a dropdown:
- User — always present. Profile, Sign out.
- Organization — on the org page and the run page. Lists every org you can access; the current one is highlighted; selecting another navigates to it.
- Run — on the run page only. Static label (the agent name and start time).
Finding a specific run
If you have a message ID:
- Open the conversation.
- Click View trace on the message. The Tracing app opens at the run that produced that message.
If you have a run ID:
- Visit
/tracing/runs/<run-id>directly.
If you only have a rough time window:
- Open the relevant organization in the Tracing app.
- Scroll back through runs until you find what you need.
Related
- Run Timeline — what you see after picking a run.
- Chat — the source surface that links into Tracing.