Reminders

A reminder is a scheduled follow-up an agent creates in a conversation. At the scheduled time, the Reminders app posts a message in the conversation reminding you of whatever was set up.

Reminders are useful when:

  • You ask an agent to "remind me about this in an hour".
  • An agent wants to check back asynchronously ("I'll let you know when the build finishes").
  • A long-running task needs a follow-up after a known duration.

See your reminders

Reminders attached to a conversation appear in the conversation detail:

  1. Open the conversation.
  2. Look for the Reminders section in the right side of the detail pane (or under the conversation header on narrow screens).
  3. Each entry shows the reminder text, the scheduled time, and a Cancel action.

Reminders for other conversations are not shown here — open the relevant conversation to see them.

Cancel a reminder

  1. Click Cancel on the reminder you want to drop.
  2. The reminder disappears and no message will post at the scheduled time.

Cancellation is immediate and not reversible — but the agent can always create a new reminder if you change your mind.

What happens when a reminder fires

When the time arrives, the Reminders app posts a message in the conversation as itself. The message looks like a normal message in the thread; the agent sees it just like any other message and can react.

The reminder is then complete — it does not repeat unless the agent scheduled multiple.

Agent capabilities

Agents create reminders through a platform tool exposed when the Reminders app is installed for the organization. If your organization does not have the Reminders app, agents have no way to schedule follow-ups. Ask your admin — see Administer → Reminders app.